With over 20 years’ experience working within the Public Sector, my background covers a comprehensive range of ICT infrastructure including Microsoft Windows, Apple Macintosh, core networking, and mobile ecosystems. Over the years, I have built a strong reputation for delivering exceptional technical assistance professionally and personally. Driven by a helpful nature, I employ a patient, methodical approach to resolving intricate ICT issues and optimizing user environments.
Cross-Platform Support
Comprehensive deployment and troubleshooting for Apple macOS, Microsoft Windows, and enterprise mobile devices.
Infrastructure & Identity
Hands-on administration of Microsoft Active Directory, Exchange Mail, alongside web and email security filtering systems.
Certified Training
Qualified Assistive Technology Specialist featuring Certified AT Trainer (TextHelp Read & Write) and Certified Glean Trainer credentials.
Service Delivery
Valuable customer service expertise focused on communication, user satisfaction, and precise ICT asset management.